CONDITIONS


  • You can make your reservation by filling in our online form or by calling +34 931 890 040. We are available from 9am to 8pm.
  • You can also come to our office in Passeig Lluis Companys, 10 (close to Arc de Triomf) and reserve directly.
  • There is no pre-payment necessary in order to formalize your reservation
  • During the reservation process it is important that you fill in your contact details correctly.
  • In case there is any difficulty with your reservation, our Tour Manager will contact you and suggest you a suitable alternative.
  • In order to use the e-Bike properly, we recommend a weight between 35 and 120 kilograms.
  • Minors always need to be accompanied by an adult.
  • e-Bike Tour participants need to be at least 3 years old.
  • We offer solutions so that families can enjoy our Barcelona city tour experiences together. 
  • The meeting point is below Arc de Triomf.
  • Your guide will be waiting for you 5 minutes before the tour start. He wears our corporate cloth and is mounted on a e-Bike.
  • From there you have a short walk to our head quarters in Passeig Lluis Companys, 10
  • Your punctuality is essential for a smooth start of your e-Bike tour
  • In case you are late, our guide will be waiting for you for a maximum of 5 minutes, or 15 minutes in case you reserved a private service.
  • In case you can not attend your e-Bike tour, let us know so we can reschedule you.
  • Rain is usually not a problem in Barcelona, thus we also go on tour when it is raining
  • We provide rain ponchos for all participants
  • In case you do not enjoy the tour in the rain, we can arrange an alternative schedule
  • Before the start we will inform you about the general condition of our service
  • We provide a helmet for each participant. All sizes are available.
  • In case you never used an e-Bike, we will dedicate 5 minutes to train before leaving.
  • We will prepare you to drive fluently and enjoy the streets of Barcelona.
  • We drive on sidewalks and bicycle lanes according to the regulations.
  • The guide adapts the speed according to the circumstances
  • We like you to enjoy Barcelona, while respecting other pedestrians
  • You pay our service once the tour is finished and the client is happy
  • You can carry out your payment in cash or by credit card
  • We appreciate if you could share your opinion on bebike Tours with other travelers